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Wednesday, October 2 • 3:00pm - 4:00pm
Think Like a Trainer: Improving Your Communication Skills

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Think back to a time when you were in a conversation that could have gone better. Perhaps you said something the wrong way, or you walked away from the conversation not fully knowing if the other person even understood what you were trying to convey. Technical trainers rely on effective communication as the foundation of everything that we do. We help end users to learn how to use software and adjust to new workflows, through the process of constantly adapting to different backgrounds, skill levels, and learning styles. In this session, you’ll learn actionable strategies to begin thinking like a trainer, including: - Using active listening techniques to communicate with empathy. - Best practices for explaining technical concepts in non-technical terms. - Adjusting your communication approach for different communication styles. - Using problem solving skills to help you get unstuck during difficult conversations.

Speakers
avatar for Olivia Liddell

Olivia Liddell

Olivia Liddell is a Cloud Training Specialist at Cloudbakers. She is a former Chicago Public Schools teacher who now specializes in technology training and change management. She is passionate about teaching, mentoring, and distance running.


Wednesday October 2, 2019 3:00pm - 4:00pm
Room 7